easyJet is re-vamping its flights with a brand new product. The device is available to all customers travelling with the budget airline, and those looking to book with the brand. It aims to take away the faff and awkwardness of flight searching with an handy, on the go trick. Yet what is the new easyJet gadget, which they claim will make travelling more “easy and fun?”
The company has aimed to take there stress out of annual flight searches with a new Speak Now app.
The feature, contained on the wider easyJet app, will be available in the coming weeks – in perfect time to book a winter getaway.
It allows customers to search for flights using voice recognition technology, with the app initiating a conversation and asking questions to determine the booking customers want.
The firm has recorded that, to book a typical flight online or on the app takes 12 taps, yet with Speak Now, this can be done in a matter off seconds.
easyJet has partnered with Dialogflow, Google Cloud’s natural language understanding tool, to help create the conversation with the use of Artificial Intelligence technology.
Daniel Young, Head of Digital Experience at easyJet, said: “We are constantly on the search for ways to improve the travel experience we offer our customers when flying with us and this new technology is a perfect example of that.
“As part of this, we are continually striving to make booking a flight more accessible for customers, especially those who are visually impaired, and Speak Now helps us achieve this objective.
“We continue to place innovation at the heart of our industry-leading mobile travel app to give our customers the tools they need to have a smooth experience booking flights with us. Embracing this latest technology makes preparing for travel, easy and fun.”
Cormac Reilly, VP and Global Head of Travel Partners Solutions, who developed the technology for easyJet at Travelport, added: “We love partnering with easyJet because, like us, they’re always trying to push the boundaries of what’s possible to give their customers the best in-app experience.
“This is the latest in a series of innovative world first features that make booking travel as easy as possible, giving easyJet customers a helpful digital experience.
“Conversational voice search is a great example of how we’re using the latest technologies, including AI and Google Cloud’s Dialogflow, to make the experience of buying and managing travel continually better for everyone.”
The new voice search functionality will be available in English on iOS.
It comes following other recent innovations the airline has developed including LookandBook, a visual search tool using images from Instagram, and a cabin bag-sizer tool.
This includes incorporates augmented reality technology to allow customers to check the size of their hand luggage before going to the airport.
Meanwhile, Express.co.uk recently reported how easyJet issued a travel warning for those taking a plane with their MacBooks.
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